OE | Quality Control
Operational Excellence | Quality Control of Processes
In our most recent blog we look at the tenth (of 15) main KPA that forms part of an Operational Excellence programme - Quality Control of Processes.
Quality
Quality is an important factor when it comes to any product or service. With tough market competition, quality has become the market differentiator for almost all products and services.
Quality Control
Quality control is essential to building a successful business that delivers products that meet or exceed customers’ expectations. It also forms the basis of an efficient business that minimises waste and operates at high levels of productivity. A quality control system based on a recognised standard provides a strong foundation for achieving a wide range of operational benefits.
Establishing the Parameters
When reviewing the quality control of your processes, you need to ensure that parameters have been established and a statistical process control is employed to monitor performance. Skills and operating requirements need to be clearly defined for each process and the individuals performing the tasks assessed on a regular basis. There needs to be excellent working relationships between production and quality management with regular reviews conducted. The causes of any quality problems need to be regularly reviewed by both the production and quality departments, working together to resolve the issue.
Robust Processes
Your quality management information system needs to be effective and fully utilised to provide the required information to the quality department. Robust quality control processes can prevent faulty goods being sold which will improve your business reputation for quality, which can increase sales.
If you are looking to transform your quality control, then you may need help in establishing robust processes.
The first step to achieving this is by completing an Operational Excellence programme.
eBook - First Steps to Operational Excellence
To read an overview of all 15 KPAs, download our eBook and find out what the first steps are to achieve Operational Excellence, and how you can take them…
